APA Style
Tjiptono, Fandy. (2011).
SERVICE, QUALITY & SATISFACTION (Edisi 3).
Yogyakarta:
Andi.
Chicago Style
Tjiptono, Fandy.
SERVICE, QUALITY & SATISFACTION.
Edisi 3
Yogyakarta:
Andi,
2011.
BCF EKSYAR.
MLA Style
Tjiptono, Fandy.
SERVICE, QUALITY & SATISFACTION.
Edisi 3
Yogyakarta:
Andi,
2011.
BCF EKSYAR.
Turabian Style
Tjiptono, Fandy.
SERVICE, QUALITY & SATISFACTION.
Edisi 3
Yogyakarta:
Andi,
2011.
BCF EKSYAR.